During crowd control procedures, what is essential for crew members to maintain?

In the context of crowd control procedures, maintaining control of the situation is crucial for several reasons. It ensures safety for both the crew and the passengers by preventing chaos and potential injuries. When crew members effectively manage the environment, they can direct the actions of passengers, instill confidence among them, and address any emergencies or unrest in a systematic manner.

While communication, calmness, and negotiation are all important skills for crew members to possess during such situations, the overarching priority is to maintain control. This means that crew members must assess the dynamics of the crowd, take decisive actions, and provide clear instructions, all of which contribute to the overall management of the situation and help de-escalate tensions.